Effective Date: 1st March 2023

At Tiny Togs, we value our customers and strive to provide the best shopping experience for your children’s needs. If you are not completely satisfied with your purchase, we offer a hassle-free refund and exchange policy, subject to the following terms and conditions:

  1. Eligibility for Refund and Exchange:
    • To be eligible for a refund or exchange, the item(s) must be in its original condition, unused, and with all original tags and packaging.
    • Refunds and exchanges are only applicable within 5 days from the date of purchase.
    • Proof of purchase (receipt or invoice) is required for all refund and exchange requests.

  2. Items Not Eligible for Refund or Exchange: The following items are not eligible for refund or exchange:
    • Maternity wear items.
    • Items on sale or discounted.
    • Toys, books, and games that have been opened or used.
    • Items without the original packaging or tags.

  3. Refund Process:
    • If you are eligible for a refund, we will initiate the refund to your original method of payment. Please allow 5 Business days for the refund to be processed and reflect in your account.

  4. Exchange Process:
    • If you wish to exchange an item, please bring the item(s) along with the original receipt to our store within 5 days of purchase.
    • You may exchange the item(s) for any other product(s) of equal or greater value. If the new item is of greater value, you will be required to pay the difference.

  5. Shipping Costs:
    • Customers are responsible for any shipping costs incurred for returns or exchanges unless the item was received in a damaged or defective condition.

  6. Damaged or Defective Items:
    • If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.

  7. Store Credit:
    • In some cases, instead of a refund, we may offer store credit that can be used for future purchases at the Tiny Togs Online store.

  8. Change of Mind:
    • Tiny Togs does not offer refunds or exchanges for items purchased based on a change of mind. We encourage you to choose carefully before making a purchase.

  9. Cancellation Policy:
    • Orders that have been processed and shipped cannot be canceled. Please contact us as soon as possible if you wish to cancel an order.

  10. Contact Us:
  • For any refund or exchange inquiries or to initiate the process, please contact our customer service team at info@tinytogs.lk or WhatsApp us at +94 77 777 1188.

Please note that this Refund Policy is subject to change at any time. Any updates or modifications will be posted on our website.

This Refund Policy was last updated on 20th July 2023.